Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success of your company. Help should never be hard to find for a customer and one way to make yourself easily and readily available is through live help software (also known as live support or live chat).
Live help allows businesses to chat, in real-time, with customers who visit their website. Live support applications are commonly used to provide immediate customer service and information to potential customers.
The way your website appears is hugely important to your customers – and your live chat interface is no exception to that. Research shows that a huge 94% of first impressions of a brand are design-related, and 75% of judgements on website credibility are based on overall aesthetics.
After sampling and using many live chat modules over the years, COMM100’s Live Chat has proved to be least cluttered, most reliable, and most effective (my opinion here!).
And with their fresh new look – just announced – engaging your customers with a thoughtfully designed chat experience couldn’t be easier.
Here’s a video with a rundown on all of COMM100’s new features including:
- Adaptive Chat Button with Animation
- Chat Window Designs
- Minimizing Chats with Message Count
- Chat Invitations
- New Banner Images
- New Header for Chat Window and Offline Message Windows
COMM100 will even put together a customized demo for you, and help get it setup.
Best Practices for Adding Live Chat to Your Website
After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging with your customers. But what are some live chat best practices that you can employ when making this transition? Whether you are new to live chat, or are looking for new ways to add live chat to your website for better ROI, you can find options here that work for your business. (read more)
Because 38% of customers will stop engaging with a website if its content or layout is unattractive, great chat interface designs don’t just provide aesthetic benefits – they’re a crucial part of your strategy to attract, engage and retain a greater proportion of your customer base.
Ready to get started? If you need help setting up your new Live Chat module on your website, get in touch!
Happy Chatting 🙂
Director, Marketing and Creative Services